Player Trust & Safety Controls
At SportsMillions, we are committed to promoting a safe, enjoyable, and responsible environment for our Pick’em Contests. Our goal is to help every customer have a positive experience while staying in control of how and when they play. To support that, we offer tools and resources that help you manage your activity responsibly.
Our Commitment to Responsible Gaming
We encourage all customers to enjoy our Pick'em Contests in a safe and balanced manner. Responsible gaming means:
- Having fun while staying in control of your play and spending.
- Knowing how to manage your time and budget for Pick’em contests.
- Keeping gameplay in balance with work, family, and social life.
- Avoiding contests when under the influence or feeling emotionally distressed.
- Recognizing when playing stops being fun and knowing when to take a break.
Recognizing Signs of Computer Game Behavior Concerns
Pick’em should be fun and rewarding. But if you notice any of these signs, it might be time to pause and reassess:
- Trouble limiting time or money spent on contests.
- Prioritizing contests over responsibilities or relationships.
- Feeling anxious, irritable, or depressed when not playing.
- Neglecting work or family obligations to enter contests.
- Continuing to play despite negative impacts on your life.
- It's important to note that for a computer game disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.
What to Do If You or Someone You Know Needs Help
If you or someone you know is experiencing challenges related to gaming behavior, we encourage you to:
- Seek Professional Help: Reach out to a qualified medical professional or counselor for support.
- Educate Yourself: Learn more about game disorder through trusted resources:
- https://www.smartmobilegamers.org/resources/
- https://www.npr.org/2019/05/28/727585904/is-gaming-disorder-an-illness-the-who-says-yes-adding-it-to-its-list-of-diseases
- https://www.smartmobilegamers.org/top-tips
- Connect with organizations like Gaming Addicts Anonymous https://www.gamingaddictsanonymous.org/ for additional guidance and peer support.
Safety Control Tools
Your well-being matters to us. These tools help you set boundaries and manage your gameplay:
Spend Limits
Set a cap on how much you deposit over a daily, weekly, or monthly period.
- How to Set: Log in and go to your Customer Account > Player Trust & Safety Controls > Limits > Spend Limits, and set your desired limits.
- Changes: You can lower your limits at any time with immediate effect. Increasing or removing limits requires a 24-hour cooling-off period.
Session Limits
Control how much time you spend playing each day.
- How It Works: Once your daily limit is reached, you’re logged out. You can log back in the next day when your session resets (at midnight, local time).
- How to Set: Log in and go to your Customer Account > Player Trust & Safety Controls > Session Limit, and choose your daily time limit.
- Changes: You can reduce your session limit instantly. Increasing or removing a session limit takes 24 hours to process. Changes made to session limits will log you off, but you can log back in manually.
Time-Out (Cool-Off)
Take a break from Pick’em contests for 1 to 30 days.
- During Time-Out: You cannot add funds or participate in contests. However, you can log in to check your account or request redemptions.
- How to Set: Log in and go to your Customer Account > Player Trust & Safety Controls > Time-Out, and choose your desired duration.
- Cancelling Time-Out: Time-outs can’t be cancelled once set. You must wait for the timeout period to elapse.
Self-Exclusion
Self-Exclusion is for players who need a longer break from our Services, with options ranging from 1 month to 1 year.
- During Self-Exclusion: You will not be able to log into your account or access any activities.
- How to Set: Log in and go to your Customer Account > Player Trust & Safety Controls > Self-Exclusion, and choose your desired period.
- Before taking action: Once Self-Exclusion is confirmed, it can’t be reversed until the exclusion period has ended.
- Post Self-Exclusion: We will not email you to reactivate your account after your Self-Exclusion period ends. Your account will remain closed until you contact us. A 24-hour cooling-off period will apply once you request reactivation.
Please do not attempt to circumvent a Self-Exclusion by registering a new customer account, creating new email addresses or otherwise disguising your identity to create a new account. Attempting to bypass this player safety tool may result in a permanent ban from our Services. We cannot be held responsible for any actions made through new or additional accounts created to circumvent a Self Exclusion.
We recommend that any customer requesting Self-Exclusion also unfollow SportsMillions on all social media channels. We further recommend that if you have registered accounts with other brands, websites or mobile applications operated by us that you also visit those brands to Self-Exclude. Please note that Self Exclusion is applied on a per brand basis and customers must self-exclude from each registered account separately.
If you just wish to close your account but not permanently prevent access to the Services you can reach out to Customer Support for account closure.
What happens to my funds when self-exclusion is requested?
We advise you to withdraw any funds from your account before requesting a self-exclusion. However if you fail to do so, we will manually withdraw any real money balance to your designated payment method.
If you do not have a payment method saved on your account, we will reach out to you separately to collect your bank details for the return of your funds.
Additional Support During Self-Exclusion
- Data Retention: We will retain your account information in accordance with our Privacy Policy.
- Marketing Communications: We will make reasonable efforts to avoid sending marketing emails during self-exclusion. If you receive any, please contact our Customer support so we can address the issue.
- Account History: If you need access to your account history during self-exclusion, contact our Customer support for assistance.
If you have any questions, please contact Customer Support.
